Return Policy
Returns and exchanges are accepted within 7 days of receiving your order.
Applicable Cases for Returns and Refunds
We sent you the wrong order or item, you received a damaged item, or you received a low-quality/defective item.
You received the wrong item, which does not match the product image. (A certain degree of color difference is normal due to monitor color variations.)
User Notice
Please do not return items to the original shipping address. Please contact customer service to confirm before returning.
Returned items must be brand new and unused. Items must be in the same condition as when you received them.
Please contact our customer service representative to request return authorization and return instructions.
How long will it take for the refund to arrive?
We will process your return within 14 business days of receiving your return. You will receive an email notification once your return has been processed. Please note that payment processing is outside of our control, and it may take an additional 7-10 business days for the funds to be deposited into the account used at checkout.
Are there any return fees? Who pays for return shipping?
No restocking fee is charged.
For defective products (e.g., product errors, damage during shipping, or other defects), no fees will be charged.
For returns due to customer change of mind (e.g., customer purchased the wrong product, the product doesn’t fit, or the customer no longer needs the product), the customer is responsible for return shipping costs.
Regarding Return Address
Please do not return items to the original shipping address. Please contact customer service to confirm before returning.