Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing time 1 to 3 days
1. With FEDEX, the delivery time is about 4-8 days, and taxes may be required;
2. With Royal Mail, the delivery time is about 8-14 days, without taxes;
The tracking number will be uploaded after shipment, please pay attention to pick up your package.
Please choose the delivery method according to your needs, and please fill in the accurate delivery address and contact number. Incorrect address or phone number will result in failed delivery.
When the order is out of stock or delivery fails, we will contact you using multiple emails (to ensure that we can contact you as soon as possible). Please pay attention to our emails and reply in time.
1. You can create an account on the My Account page and enter your username and password;
2. On the checkout page, you can choose to check create an account, then enter your password,
1. Before creating an order, you can log in to your account and change your shipping address on the My Account page;
2. After creating an order (the package has not been sent), you can contact us to change the shipping address. If the package has been sent, change the shipping address, you need to pay an additional fee, the specific cost is mainly based on the logistics company
After your order has been shipped, we will send you a tracking number. You can track your shipment on the official website of the courier company, such as Royal Mail, UPS, DHL, or FedEx.
We will not store any user credit card information.
Our products do not include any taxes, and we do not charge any taxes.
Note: Additional taxes may apply when using FedEx for delivery; please refer to your FedEx invoice for details.
We use standard express shipping to ship all orders worldwide. Some areas are remote and additional shipping charges may apply.
We try to send you all your items together. In some cases, some products may be out of stock. We will contact you in time. You can replace it or choose to send it next time.
If you need to swap an item
Returns and Exchanges
Within 7 days of receiving your package:
If we sent you the wrong order, or you received damaged or defective/unusable goods;
Please contact us immediately and provide photos. We will provide a solution and guarantee your satisfaction.
If you no longer want the order, you can return it, but you will be responsible for the return shipping costs.
When you receive the wrong product, please contact us immediately, we will replace or refund for you
When you receive the damaged product, please take a photo or send us a video immediately, we will replace it or refund you
Before returning, please contact us to confirm the return address. When we receive the returned package, we will check the package and issue a refund after confirming it is correct.
1. You can send us a message on the contact us page;
2. You can send us an email directly: sale@vividplant.co.uk
After receiving your order, the system will send you an email to confirm the order information. Before the order is shipped, you can contact us to change the shipping address.
After the order is shipped, if you need to change the shipping address, you will need to pay an additional fee. Specifically based on the express company’s billing standards,
After generating the order, if the order has not been sent, you can contact us to replace or cancel the order. If the order has been sent, you cannot cancel the order. If you need to replace it, please contact us when you receive it.
Once the product is sold out, pre-order is not supported, you can contact us to consult the product production plan