Common queries answered
Frequently asked Questions
Order processing time 1 to 3 days
1. With FEDEX, the delivery time is about 4-8 days, and taxes may be required;
2. With Royal Mail, the delivery time is about 8-14 days, without taxes;
The tracking number will be uploaded after shipment, please pay attention to pick up your package.
Please choose the delivery method according to your needs, and please fill in the accurate delivery address and contact number. Incorrect address or phone number will result in failed delivery.
When the order is out of stock or delivery fails, we will contact you using multiple emails (to ensure that we can contact you as soon as possible). Please pay attention to our emails and reply in time.
Within 7 days after receiving the package
If we send the wrong order , you received a damaged item and the product received is of poor quality/unusable;
Please contact us immediately and take a photo, we will provide you with a solution and guarantee your satisfaction,
If you do not want the order you received, you can return it, but you need to bear the return shipping cost,
Before the order is shipped, you can contact us to change the shipping address. If the address is remote, additional shipping costs may be charged;
Once the order is shipped, the shipping address cannot be changed temporarily;
After your order has been shipped, we will send you a tracking number. You can track your shipment on the official website of the courier company, such as Royal Mail, UPS, DHL, or FedEx.
If you have any questions, you can send us an email, we support 7X24 hours service, we will reply you in time,
After receiving your order, the system will send you an email to confirm the order information. Before the order is shipped, you can contact us to change the shipping address.
After the order is shipped, if you need to change the shipping address, you will need to pay an additional fee. Specifically based on the express company’s billing standards,
We use standard express shipping to ship all orders worldwide. Some areas are remote and additional shipping charges may apply.
We try to send you all your items together. In some cases, some products may be out of stock. We will contact you in time. You can replace it or choose to send it next time.